Ideas Made Real
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Ideas Made Real 〰️
Welcome!
My name is Matthew Kwong and I am a creative problem-solver, marketer and luxury service professional based in Vancouver, British Columbia.
I have years of experience providing Five-Diamond service at luxury Fairmont and Marriott hotels, along with an education in Design, Marketing and Tourism. I have personal experience with how to deliver a memorable brand experience, gained through representing the largest hospitality companies in the world. I understand brands, because I have lived and breathed them for years.
I combine world-class communication skills with expertise in design, marketing and writing. If you have any relevant employment opportunities, please reach out! I also invite you to take a look at my portfolio and sample writings to see what I have done so far.
Problem-Solver
Years of experience working with the most demanding people worldwide. Being a service professional meant solving problems with flair and creativity; I bring the same can-do attitude to your business.
Excellence
Graduated with distinction and won awards for being among the top tourism students in British Columbia. I embrace excellence and bring that same work ethic to your business.
Leadership
Certified hospitality trainer, student leader and workplace mentor known for going above and beyond. I take pride in being a trusted resource for you and your business.
What People Are Saying
“I have always wanted to stay at this hotel and I finally got a chance. Matthew at front desk was excellent. He was able to accommodate my requests and was friendly and professional. The room was beautiful…”
— TripAdvisor, Fairmont Pacific Rim
“Top notch service and very professional staff! Special thanks to Front Desk Nicole, Matthew and Livia. They assisted me with my Fairmont gift cards and assigned a Full Harbour View Queen/Queen room for us…”
— Google Reviews, Fairmont Pacific Rim
“After dealing with the ever frustrating traffic in Vancouver it was greatly refreshing to be greeted by the front desk host Matthew. He was polite and willing to assist in any way. He explained the hotel...”
— Trip Advisor, Delta Hotels by Marriott
I specialize in marketing, design and writing projects. See below for some featured examples and check out the portfolio and articles sections for more.
Marriott 2025: Trends and the Future of Travel
A data research project that uses industry insights from Skift to explore how the hotel industry can recover from COVID-19. Corporate brochure uses Marriott Hotels brand guidelines.
Aspire Printing Branding and Identity Design
A brand redesign for a local print shop. Aspire Printing reimagines the print shop as a place for community collaboration, technical assistance and turning digital ideas into print reality.
Sea-to-Sky Gondola Business Consulting Project
A five-month consulting project to solve a marketing problem for Sea-to-Sky Gondola. Uses extensive research, data analysis and industry interviews to uncover a new market opportunity.
Waypoint Luggage Business Concept
A business concept for interlocking luggage suitcases that would simplify the travel process. Business cards and print collateral were created to promote the concept.